Course content

• Consumer and business customer – the differences.
• Consumer rights – satisfactory quality; fitness for purpose; as described.
• Special rights for distance sales.
• Consumer remedies: short term right to reject; repair; replacement; right to price reduction; final right to reject.
• Consumer redress measures.
• Advertising rules and Trading standards.
• Managing customer personal data.

Who should attend?

• Retail management
• Compliance officers
• Legal professionals

Registration To register for this course, please get in touch with business@tmo-uk.org

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Agenda

Arrivals & Coffee from 09:30

Course start time 10:00

Lunch 13:00

Course end time 16:00

Format In-person

Trainer Iain Larkins

Cost £295+VAT

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